Shipping policy

Last Updated: October 26, 2026

This Shipping Policy explains where SEOYEON ships, what it costs, how long delivery takes and what happens if a parcel is delayed or missing.

Shipping Locations

SEOYEON ships to addresses within Australia only, including all states and territories. Orders cannot be shipped outside Australia.

Shipping Cost by Country

  • Australia: Free Shipping, $0.00 AUD on every order, with no minimum spend
  • All other countries: Shipping not available

Delivery Times

  • Order Cutoff Time: 12:00 PM (AEDT). Orders placed after the cutoff are processed the next business day.
  • Handling Time: 1–2 business days, Monday to Friday
  • Transit Time: 6–8 business days, Monday to Friday
  • Total Estimated Delivery Time: 7–10 business days from the order date

Delivery times are estimates and can be affected by carrier delays, weather and public holidays.

Carriers

Orders are delivered by Australia Post or StarTrack.

Order Tracking

A shipping confirmation e-mail with a tracking number is sent as soon as an order is dispatched. Parcels can be followed at any time on our Order Tracking Page or on the carrier's website.

Missing, Delayed or Lost Parcels

  1. Check the tracking: Use the tracking number to see the latest status of the parcel.
  2. If tracking shows delivered but the parcel is not there: Check around the property, with neighbours and at the local post office, as carriers sometimes leave parcels in a safe place or hold them for collection. Allow 1 business day, as some parcels are scanned as delivered early.
  3. Contact us: If the parcel still cannot be found, or has not arrived within the estimated delivery window, e-mail info@seoyeon.com.au with the order number as soon as possible.
  4. Carrier investigation: We lodge an investigation with the carrier within 1 business day. Carrier investigations usually take up to 10 business days, and we keep the customer updated by e-mail.
  5. Outcome: If the carrier confirms the parcel is lost or it cannot be located, we send a free replacement or issue a full refund to the original payment method, whichever the customer prefers.

Damaged Parcels

If an order arrives damaged, keep the packaging and contact us with photos as soon as possible. Damaged items are handled under our Return and Refund Policy.

Incorrect Delivery Address

Please check the delivery address before placing an order. If an address needs to change, contact us as soon as possible. Address changes can be made only before the order is dispatched.

Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will appear on this page with a new Last Updated date.

Questions

Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 949 Burke Road, Camberwell Victoria 3124, Australia
Store Email: info@seoyeon.com.au
Store Phone: +61481813885
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEDT)
Response Time: We do our best to reply to your e-mail within 1–2 business days.