Answers to the most common questions about ordering from SEOYEON. For anything not covered here, our customer service team is available Monday to Friday.
1. How long does delivery take?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Total Estimated Delivery Time: 7–10 business days
Full details are in our Shipping Policy.
2. Is shipping free?
Yes. Every order within Australia ships free, with no minimum spend.
3. Does SEOYEON ship internationally?
No. SEOYEON currently ships to addresses within Australia only.
4. How can I track my order?
A tracking number is sent by e-mail as soon as an order ships. Parcels can be followed on our Order Tracking Page.
5. What if my parcel has not arrived?
Contact us with the order number if a parcel has not arrived within the estimated delivery window. We open an investigation with the carrier within 1 business day and, if the parcel is lost, send a free replacement or a full refund. The steps are set out in our Shipping Policy.
6. Where is SEOYEON located?
SEOYEON is an online store based in Melbourne, Victoria. We do not have a shopfront.
7. Can I cancel an order after placing it?
Yes, within 24 hours of placing it. E-mail info@seoyeon.com.au with the order number as soon as possible. Orders that have already been dispatched can be returned after delivery instead.
8. What is the return policy?
Change of mind returns are accepted within 14 days of delivery for unused items in their original packaging, with return postage paid by the customer. Faulty, damaged or incorrect items are covered by the Australian Consumer Law, which sets no fixed time limit, and are returned free of charge. There are no restocking fees. See our Return and Refund Policy.
9. What happens if an item arrives faulty or damaged?
Contact us as soon as the problem appears, with the order number and photos. We arrange a free return and send a replacement or issue a full refund.
10. When is a refund processed?
Once a return arrives and passes inspection, the refund is returned within 7 business days to the original payment method. Banks may take a few extra business days to show it.
11. Can I exchange an item?
Yes. Exchanges are available within 14 days of delivery under the same conditions as a change of mind return. The steps are in our Return and Refund Policy.
12. Can I place a bulk order for a business or organisation?
Yes. Contact our customer service team for bulk pricing and details.
13. How can I contact customer support?
Use the Contact Us page, or e-mail info@seoyeon.com.au.
Contact Information
Store Address: 949 Burke Road, Camberwell Victoria 3124, Australia
Store Email: info@seoyeon.com.au
Store Phone: +61481813885
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEDT)
Response Time: We do our best to reply to your e-mail within 1–2 business days.