Refund policy

Last Updated: October 26, 2026

This Return and Refund Policy explains how cancellations, returns, exchanges and refunds work for orders placed at seoyeon.com.au. Nothing in this policy limits rights under the Australian Consumer Law, including the right to a repair, replacement or refund for a major failure.

Return Windows at a Glance

  • Change of mind: 14 days from the date of delivery
  • Faulty, damaged or incorrect items: No fixed time limit, covered by the Australian Consumer Law
  • Restocking fee: None
  • Refund method: Original payment method
  • Refund timeframe: Returned to original payment method within 7 business days of an approved return

Order Cancellations

Orders can be cancelled within 24 hours of being placed by e-mailing info@seoyeon.com.au with the order number. After 24 hours the order may already be in processing and a cancellation may not be possible. Once an order has been dispatched it can no longer be cancelled, but it can be returned after delivery under this policy.

Change of Mind Returns

Items can be returned for a change of mind within 14 days of delivery. To qualify, items must be:

  • Unused and in their original condition
  • Returned in their original packaging, with all tags, accessories and documents

Return shipping for change of mind returns is paid by the customer. Because every order ships free, there are no original shipping costs to deduct from the refund.

Faulty, Damaged or Incorrect Items

Faulty, damaged or incorrect items are covered by the Australian Consumer Law, which does not set a fixed time limit. Products must be of acceptable quality for a reasonable period, which depends on the type of product, its price and how it has been used. This right applies on top of the 14-day change of mind window.

If an item is faulty, arrives damaged in transit or is different from what was ordered, contact us as soon as the problem appears with the order number and clear photos of the item and packaging. We arrange the return at no cost (a prepaid return label, or reimbursement of reasonable return postage) and send a replacement or issue a full refund, whichever the customer prefers.

How to Return an Item

  1. Contact us: E-mail info@seoyeon.com.au with the order number, the item being returned and the reason for the return (with photos for faulty, damaged or incorrect items).
  2. Receive a return authorisation: We reply within 1–2 business days with a return authorisation and the return address.
  3. Send the item back: Pack the item securely in its original packaging and send it within 7 days of receiving the authorisation, using a tracked postage service. Please keep the tracking number until the refund is processed.

Items sent back without a return authorisation may take longer to process.

Inspection and Refunds

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
  • Refund timing: Approved refunds are returned within 7 business days to the original payment method.

Returns That Do Not Meet the Conditions

If a change of mind return arrives used, damaged after delivery or missing parts or packaging, we contact the customer to explain what was found. The customer can choose to have the item sent back (with return postage paid by the customer) or, where both parties agree, accept a partial refund that reflects the condition of the item.

Exchanges

Exchanges for a different product are available within 14 days of delivery under the same conditions as a change of mind return. E-mail info@seoyeon.com.au to arrange an exchange. The replacement item ships free as soon as the original item has been received and inspected. If the new item has a different price, the difference is refunded or charged.

Lost or Undelivered Orders

If an order has not arrived within the estimated delivery window, contact us with the order number. We lodge an investigation with the carrier within 1 business day. If the carrier confirms the parcel is lost, we send a free replacement or issue a full refund to the original payment method, whichever the customer prefers. Full details are in our Shipping Policy.

Late or Missing Refunds

If a refund has not appeared 7 business days after the approval e-mail, please check with the bank or card provider first, as processing times vary. If the refund still has not arrived, e-mail info@seoyeon.com.au and we will follow it up.

Discounted Items

Items bought with a discount code or at a reduced price can be returned under the same conditions. The refund is the amount actually paid.

Non-Returnable Items

All products currently sold at SEOYEON can be returned under this policy.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will appear on this page with a new Last Updated date. Orders are covered by the policy in place at the time the order was placed.

Questions

Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 949 Burke Road, Camberwell Victoria 3124, Australia
Store Email: info@seoyeon.com.au
Store Phone: +61481813885
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEDT)
Response Time: We do our best to reply to your e-mail within 1–2 business days.